Sportsbug, would like their customer to be happy with their purchases. However, if you have any items you would like to return, they must be unused and in their original packaging and condition. Please note we cannot except items which have been personalised or have name tapes sewn or ironed into them.
There is no need to phone us, simply follow the steps below:
- Please pop into your local Sportsbug Store and they will be able to exchange or refund your order while you wait. Please note that in the “Back to School season if a product is not available to exchange or an expected delivery within a week, a refund will be given, and you will be contacted when the item is back in stock to reorder.
- Complete the attached returns PDF form and either drop off at the shop while passing and a refund can be processed as soon as possible. Therefore, preventing you having to wait when busy.
If an exchange is required there may be a difference in price and we will be in contact to confirm this before we post out your exchanged item/s.
- Complete the attached returns PDF form and post back to your local Sportsbug Store and they will carry out the instructions you have provided.
If an exchange is required there may be a difference in price and we will be in contact to confirm this before we post out your exchanged item/s. Please be aware that we will not refund the postage for any returns posted back to the shop.
